Last updated: January 2025
At Inn Adaptive Apparel, we want you to receive your adaptive clothing and footwear as quickly and conveniently as possible. Below are the details of our shipping policy.
We offer free standard shipping on every order shipped within the United States, with no minimum purchase required. Whether you're ordering a single pair of adaptive slippers or a full wardrobe update, shipping is on us.
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
We offer the following shipping methods for all orders within the United States:
All shipments include tracking numbers that are emailed to you once your order ships. A signature is not required for standard delivery, but you may request signature confirmation at checkout for an additional fee.
We currently ship to all 50 U.S. states. We do not offer international shipping at this time. If you are located outside the United States and are interested in our products, please contact us at info@innprosthetics.com and we will notify you when international shipping becomes available.
Once your order ships, you will receive an email containing your tracking number and a link to track your package. You can also track your order by contacting our customer service team at +1 (866) 923-0515.
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to update your shipping address after placing an order, contact us immediately at info@innprosthetics.com or +1 (866) 923-0515.
If your package is lost, damaged, or arrives with incorrect items, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order or a full refund.
While we strive to deliver every order within the estimated timeframe, occasional delays may occur due to weather, carrier issues, or high-volume shipping periods (such as holidays).
If your order has not arrived within the estimated delivery window plus 3 additional business days, please contact us immediately. We will:
During major holidays (Thanksgiving, Christmas, New Year), please allow additional delivery time as carriers experience higher-than-normal volume. We recommend placing holiday orders at least 2 weeks in advance to ensure timely delivery.
If you have any questions about shipping, please contact us: