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Refund & Return Policy

Last updated: January 2025

We stand behind the quality of every adaptive clothing and footwear product we sell. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Window

You may return any item within 30 days of the delivery date for a full refund or exchange. Items must meet the following conditions:

  • Items must be unworn, unwashed, and in their original condition
  • All original tags and packaging must be attached
  • Shoes and footwear must be tried on indoors only and show no signs of wear
  • Dressing aids and assistive tools must be in their original packaging

How to Initiate a Return

  1. Contact our customer service team at info@innprosthetics.com or +1 (866) 923-0515
  2. Provide your order number and the reason for the return
  3. We will email you a return shipping label (free of charge)
  4. Pack the items securely in their original packaging
  5. Attach the return label and drop off at the designated carrier location

Refund Processing

Once we receive your returned items, we will inspect them and process your refund within 3-5 business days. Refunds are credited to your original payment method. Depending on your bank, it may take an additional 3-7 business days for the refund to appear on your statement.

Exchanges

If you need a different size or color, we recommend placing a new order for the desired item and returning the original item for a refund. This ensures the fastest processing and avoids inventory availability issues.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund at no cost to you. In some cases, we may request a photo of the damaged item to process the claim quickly.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned:

  • Items that have been worn, washed, or altered
  • Items without original tags and packaging

Contact Information

For return questions, please contact us:

  • Email: info@innprosthetics.com
  • Phone: +1 (866) 923-0515
  • Address: 935 S Kimball Ave, Ste 170, Southlake, TX 76092, United States